The new year 2025 brings the promise of many new features and services for the customers of the telecom sector. Satellite broadband, getting rid of unwanted calls, affordable services, and use of modern technology to resolve telecom complaints—all these indicate a revolution in the telecom industry.
Satellite broadband: Signal facility at every corner
Satellite broadband services are expected to be launched in India in 2025, which will enable access to internet and mobile signals in remote areas.
- Elon Musk’s Starlink: Starlink is all set to launch its satellite internet service in India. The company had applied in October 2022 itself, but the final approval is still pending.
- Indian Companies: Airtel and Jio have already received NoC from the Department of Telecommunications for satellite service. After spectrum allocation, these companies can start their services.
- Status of other companies: Amazon Kuiper and Starlink have been instructed by the government to complete compliance. Starlink has agreed on its part.
Benefits of satellite broadband:
- Signal and internet access in every corner of the world.
- Better connectivity even in remote and rural areas.
- Ease of communication during natural disasters.
Getting rid of expensive data packs: Expecting affordable services
Customers are likely to get relief from expensive bundled data packs in 2025.
- Voice call pack options: Now customers will have the option to choose a pack only for voice calls.
- Low cost, high convenience: There will be transparency in data and voice services as well as reduction in prices.
Strict action against unwanted calls
Major steps are also being taken to completely rid the customers of unwanted calls.
- New rules: Telecom rules will be tightened, due to which heavy fines will be imposed on telemarketing companies.
- Customer Security: This step will not only improve the customer experience but will also protect their privacy.
BSNL’s 4G service: Availability in every circle
Government telecom company BSNL has set a target of providing 4G services across the country by 2025.
- 4G network in every circle by June: There are plans to improve connectivity in both rural and urban areas.
- Digital Inclusion: BSNL’s services will accelerate digital inclusion and government schemes.
Resolving Complaints: Building a Super App
In 2025, the Department of Telecommunications is preparing to launch a modern super app to resolve customer complaints.
- Centralization of Complaints: Complaints related to all telecom services can now be lodged and resolved on a single platform.
- Fast Track Solution: This app will make the complaint redressal process fast and transparent.
