Troubled by unwanted calls and spam messages? Now you are going to get relief! The Telecom Regulatory Authority (TRAI) has made a provision for heavy fines on telecom companies, showing strictness on spam calls and messages.

If a telecom operator fails to curb spam calls and messages, or reports spam wrongly, he will be fined from Rs 2 lakh to Rs 10 lakh.

Under TRAI’s new rules:
Spam callers will have real-time identity.
Companies will be fined heavy for incorrect reporting.
The deadline for filing complaint has been extended to 7 days.

TRAI’s new rule to stop spam calls and messages

TRAI has ordered all telecom companies (Jio, Airtel, VI, BSNL etc.) to identify spam callers in real-time and analyze the call pattern.

How will spam callers be identified?

Unusually more call volume (too much call number)
Very short call period (most of the calls are only for a few seconds)
Incidental and outgoing calls imbalance

If more calls or messages are sent from a number, it will be considered spam and can be blocked immediately.

What will be the penalty on spam calls and wrong reporting?

A fine of up to ₹ 2 lakh for the first time.
A fine of up to ₹ 5 lakh on violation for the second time.
A fine of ₹ 10 lakh per case for repeated violations.

Meaning: If a telecom company does not take action on spam callers, he will have to face heavy financial punishment.

New facility to complain of spam call

The deadline for filing the complaint earlier was 3 days, but now it has been reduced to 7 days.
Registration will not be required in “Do Not Disturb” (DND).
Any user can file a direct complaint and expect action.

How to complain of spam call?

Complain by calling SMS or call:

• Call 1909 or send SMS (send a stop by writing).
• The telecom company will investigate your complaint and take action.

Use TRAI’s DND app:

• Download TRAI DND 3.0 app from Google Play Store or Apple App Store.
• Report spam calls or messages through the app.

Tip: If a spam call is coming from a number again and again, block it in your phone and file a complaint.

What will be the benefit of TRAI’s new rules?

Spam calls and messages will be curbed.
Fraud and cyber crimes will decrease.
Mobile users will not be unnecessarily harassed.
Telecom companies will become more responsible for blocking spam callers.