In a pioneering move, the Mumbai Division of Western Railways has launched a unique “Porter on Call” service, making it easier for passengers to access porter assistance through online booking. Initially available at three stations—Vasai Road, Vapi, and Valsad—the service aims to provide added convenience for travelers, especially those with heavy luggage or special needs.
According to Vineet Abhishek, Chief Public Relations Officer of Western Railways, the service has already been introduced at Valsad station, with plans to gradually extend it to the other two stations. The initiative is part of a new non-fare box revenue scheme where Indian Railways has collaborated with private porter service providers to meet passenger demand.“To ensure passengers need for porters at stations where there are no Licensed Sahayaks, Mumbai Central Division of Western Railway has come up with this innovative initiative. Charges are capped at the level of our existing licensed sahayak charges. An agency has been contracted who will supply these on demand porters. This initiative underscores our commitment towards the safety, security and convenience of our esteemed passengers,” Abhishek explained.
Importantly, the service will be available only at stations where licensed railway porters are not present, which automatically excludes all major stations like Mumbai Central and Bandra Terminus, Surat, Udhna etc where there are licensed Sahayaks already available. Smaller stations such as Vapi, Valsad and Vasai Road, where long-distance trains halt, will benefit from the new service. The private service providers are adhering to a fixed price list aligned with the railways’ licensed porter charges, with a maximum fee of Rs 180.
Passengers can conveniently book porter services through the website [www.gofoodieonline.com/online-coolie-booking (http://www.gofoodieonline.com/online-coolie-booking), by calling the designated numbers 7229931116 or 9119222762, or by scanning a QR code. Upon booking, travelers will receive a confirmation message via WhatsApp, which includes the name and contact details of the assigned porter.
The service is tailored for various passenger groups, including those traveling with patients, senior citizens, or people with disabilities (Divyangjan), ensuring a smooth and stress-free travel experience. The porters are professionally trained, verified, and ready to assist with luggage handling.
One of the key features of the “Porter on Call” service is its fixed and transparent pricing, which eliminates any ambiguity for travelers. Additionally, a feedback system via WhatsApp allows passengers to provide valuable input, helping to refine the service.
With its combination of convenience, efficiency, and affordability, this new initiative marks a significant milestone in Indian Railways’ efforts to enhance passenger experience.
