Policy holders often face complaints and problems with insurance companies. Sometimes the terms and conditions of the policy are not understood properly, and sometimes the claim process gets delayed. Bima Bharosa portal has brought the solution to this problem. This portal has been launched by the Insurance Regulatory and Development Authority of India (IRDAI) for faster resolution of complaints of policyholders.
What is Bima Bharosa Portal?
Bima Bharosa Portal is a digital platform, which was launched by IRDAI in 2022. It aims to increase transparency between insurance companies and policyholders and simplify redressal of complaints.
This portal has been introduced in place of CGRS (Consumer Grievance Redressal System), which earlier existed to resolve customer complaints.
Why is Bima Bharosa portal special?
Online Complaint Resolution: Register complaint and get resolution in just one click.- Direct monitoring of IRDAI: Direct monitoring of insurance companies.
- Faster resolution: Customer complaints are resolved faster.
- Tracking Facility: Policy holders can track the status of their complaints online.
- Transparent process: Digital recording and resolution of all complaints.
What services are available on Bima Bharosa Portal?
| Service | Description |
|---|---|
| Register a complaint | Policyholders can lodge their complaints directly on the portal. |
| View complaint status | Policyholders can track the status of their complaint online. |
| List of Insurance Companies | Information about all insurance companies and their grievance cells is available. |
| Feedbacks and Suggestions | Customers can also share their feedback and suggestions on the portal. |
How to file a complaint on Bima Bharosa portal?
Procedure to lodge complaint:
- Visit Bima Bharosa portal: https://bimabharosa.irdai.gov.in
- Sign up or login.
- Register complaint:
- policy number
- Insurance company name
- Complaint details
- Upload Documents: Upload the required documents.
- Click on submit.
As soon as your complaint is submitted, a tracking number will be generated, through which you can see the status of your complaint.
What types of complaints can be filed?
- Claim rejection or delay
- misinformation or fraud
- Problem in premium payment
- Inconsistency of policy documents
- Refund related complaints
How is Bima Bharosa portal better than CGRS?
| Speciality | CGRS | Bima Bharosa Portal |
|---|---|---|
| platform | limited digital support | Fully digital and automated |
| Procedure for filing complaint | manual process | Online, fast and simple |
| complaint tracking | Limited | Real-time tracking |
| resolution deadline | More | shorter, faster solutions |
| transparency | Less | Greater transparency and security |
Benefits of Bima Bharosa Portal:
1. Easy Accessibility:
- Online and available 24/7.
- Easy access from mobile and laptop.
2. Transparency and Trust:
- Transparent system for policyholders.
- ACKNOWLEDGMENT NUMBER ON COMPLAINT REGISTERING.
3. Faster Complaint Resolution:
- Direct monitoring of IRDAI.
- Promise of solution within 30 days.
4. Customer Satisfaction:
- Quick and accurate solutions to policyholders.
Role of Insurance Companies:
- Insurance companies have now improved their grievance redressal system (Grievance Cells).
- Complaints are being taken through company branch, email, call center and portal.
- Grievance Redressal Officers (GRO) ensure resolution of complaints.
