Airtel always starts new services for the benefit of its customers. The company has recently introduced a service to protect its customers from spam calls. After this, the company has once again started a new service, which is said to be very beneficial for customers. The name of this service is BND.
Airtel Business has finally launched the ‘Business Name Display’ (BND) designed for businesses. This will now facilitate businesses to see their brand name on the mobile screen of customers while making outgoing calls, which will increase confidence among customers and will help them differentiate between legitimate business calls and spams. Additionally, this service will also help protect customers from spam.
Airtel launched India’s first anti-spam feature for its customers. The company has now introduced a new service to help differentiate between commercial calls and spams. Consumers have become more aware of these initiatives and now people are not paying attention to the calls coming from or unknown numbers in the form of spam. This has had a good impact in increasing the safety of customers from spam.
The bad result of this is that customers ignore many numbers as spam. Because the calls made by the brands are also being marked as spam. As a result, customers do not pick up important calls from banks, food distributors, couriers, hospitals for important doctor’s appointments etc. “Business name performance” resolves this challenge and facilitates a relevant and safe communication environment by allowing customers to make informed decisions about all the upcoming calls. The name of the company doing these calls will be displayed. In return, businesses can show their names by protecting their customers from fraudulent calls.
Airtel Business Director and CEO Sharat Sinha said, “In Airtel, we are constantly innovating to create a communication experience that is more smart, safe and more transparent for all.” Through the Business Name Display “, we are helping businesses to establish confidence and show our name with every call, as well as the customers are also confident of knowing what they are associated with. It is about making more personal, safe and easy. ”
This solution has been successfully implemented in more than 250 businesses of different regions. These areas include banking, retail, food distribution, mobility, quick commerce, courier and logistics. In the last 30 days, more than 1.5 million phone numbers have been used in these businesses and 12.8 million calls have been made.
