Air India launches complimentary in-flight Wi-Fi service for domestic passengers during the introductory phase, enhancing the travel experience | Photo Credits: Air India
Mumbai: With the start if 2025, Air India became the first Indian airline to provide in-flight Wi-Fi internet services to all domestic and international passengers. For the introductory period, Air India will offer the Wi-Fi service on complimentary basis.
On Wednesday, Air India rolled-out Wi-Fi internet connectivity services on board domestic and international flights operated by Airbus A350, Boeing 787-9 and select Airbus A321neo aircraft. This has made Air India the first Indian airline to offer in-flight Wi-Fi internet connectivity on flights within India.
In its introductory phase, Air India will offer the Wi-Fi internet services on complimentary basis to the passengers. This move will enable travellers to stay connected to the internet during their flights, and to enjoy browsing, accessing social media, catching up on work, or texting friends and family.
This service will be accessible on Wi-Fi-enabled devices such as laptops, tablets, and smartphones with iOS or Android operating systems. The in-flight Wi-Fi will also allow guests to connect multiple devices simultaneously when above 10,000 feet.
Travellers can access Wi-Fi on board Air India flights by selecting the ‘Air India Wi-Fi’ network and enter their PNR and last name on the portal to access the complimentary service. However, Air India has said that the in-flight Wi-Fi connections depend on factors such as satellite connectivity, overall bandwidth usage, routes, and government restrictions.
The deployment of Wi-Fi on domestic routes follows an ongoing pilot programme on international services operated by the Airbus A350, select Airbus A321 neo and Boeing B787-9 aircraft serving international destinations including New York, London, Paris and Singapore. Air India will progressively roll out the service on other aircraft in its fleet over time.
Rajesh Dogra, Chief Customer Experience Officer at Air India, said “Connectivity is now an integral part of modern travel. For some, it is about the convenience and comfort of real-time sharing, while for others, it is about greater productivity and efficiency. Whatever be one’s purpose, we are confident that our guests will appreciate having the option of connecting to the web and enjoy the new Air India experience on board these aircraft.”
