Mumbai: Around 250 passengers travelling to Dubai have been stranded at the Mumbai Airport as Air India flight gets delayed by more than four hours. Passengers reported that the airline claimed of a technical snag but ultimately asked the passengers to deboard and wait at transit lounge until further announcement.
About The Situation
Air India flight AI 909 scheduled to depart at 8.25am from Mumbai Airport was delayed by more than four hours leaving the passengers stranded at the Chhatrapati Shivaji Maharaj International Airport. While the flight was supposed to reach Dubai at 12.45pm, passengers were asked to deboard the airplane at 12pm and asked to wait at the transit lounge for two hours.
According to the details received from passengers, boarding had started for the flight at 7.30am. However, it was paused for some time claiming a small snag which resulted in a delay of one hour. Passengers were finally boarded by 9.30am but there was no announcement inside the airplane until 11.15 when the airline announced that the software would be updated in 15 mins.
Passengers On The Situation
Passengers alleged that the airline absurdly asked the passengers to deboard the flight without any proper reason. Passengers were asked to wait in the transit lounge for two hours until further update.
Shweta Powar, one of the passengers on the flight, told The Free Press Journal that, “There are kids and elderly people on the flight. Many started feeling nauseous and suffocated as they were packed inside a grounded plane for more than three hours. Nobody from Air India is available to answer our doubts and we have been left stranded. The airline needs to sense the responsibility towards their passengers.”
The Free Press Journal contacted Air India and is awaiting their response.
