Adani Electricity Mumbai ranked India’s No. 1 power utility for performance & customer service excellence | File Photo
Mumbai: Adani Electricity Mumbai Limited has been recognized as India’s premier power utility by the ministry of power (MoP) excelling in two independent assessment areas: Performance excellence and Customer service excellence.
For the third consecutive year, the company, which supplies 2,000 MW of power daily to three million Mumbaikars spread over 400 sq kms, has secured the top position in the 13th Integrated Rating Exercise by the Power Finance Corporation (PFC).
Additionally, it has been awarded an A+ grade in the Consumer Service Rating of DISCOMs (CSRD) Report for FY 2023-24 by the Renewable Energy Corporation(REC).
The Integrated Rating & Ranking of Power Distribution Utilities by PFC, under the Ministry of Power, serves as India’s primary evaluation of utilities’ financial and operational performance. It assesses utilities based on financial sustainability, performance excellence, external environment, and other crucial operational factors.
The CSRD report, now in its fourth edition, focuses on consumer service excellence by evaluating utilities across critical areas such as operational reliability, fault rectification and grievance redressal.
For Mumbai residents, these recognitions guarantee services from India’s most financially sound and customer-centric utility, resulting in fewer outages, quicker grievance resolution, transparent billing, and convenient digital payment systems, the company said in a press release on Saturday.
At the national level, Adani Electricity’s achievements set new benchmarks, illustrating how strong financial management and customer-focused services can drive India’s power distribution sector towards greater reliability, efficiency, and sustainability, the press release added.
“Being recognized as India’s leading utility in both financial sustainability and customer service excellence is both humbling and a source of immense pride,” said Kandarp Patel, Managing Director of Adani Electricity Mumbai Limited.
