Pune Airport Climbs From 74th To 67th In ASQ Rankings, But Staff Behaviour Criticised | File Photo
Pune Airport has made an improvement in its Airport Service Quality (ASQ) rating, achieving a score of 4.91 in the fourth quarter (October-December) of 2024, up from 4.84 in the third quarter (July-September) of 2024. The New Integrated Terminal Building (NITB) and upgraded passenger facilities have reportedly played a key role in this achievement.
The ASQ survey, conducted by Airports Council International (ACI), is a global benchmark for measuring airport customer satisfaction. Pune Airport has not only improved its score by 0.23 points but has also outperformed the global ASQ average of 4.32 for Q4 2024.
Santosh Dhoke, Managing Director, Pune International Airport, expressed, “Pune Airport’s global ranking has also improved significantly, moving up seven places from 74th in Q3 to 67th in Q4 2024. This rise highlights the airport’s commitment to providing better services and passenger experiences. “
“Pune Airport is now the ninth busiest airport in India and the third busiest airport operated by the Airports Authority of India (AAI). Its continuous growth makes it an important part of India’s aviation network,” he added.
“With the help of modern infrastructure and technology, we are focusing on passenger comfort. Pune Airport is setting high standards for Indian airports. We aim to keep improving the services and a better travel experience,” Dhoke further said.
Meanwhile, the ground staff’s lack of courtesy and helpfulness has emerged as a major red flag. Passengers have also made multiple complaints about the cleanliness of the washrooms.
In response, the airport director said a meeting was held recently with all stakeholders, and instructions were given to them to be courteous towards flyers. “During peak hours, when there is a bunching of flights, most airlines tend to have manpower issues. Resultantly, staff may not always provide proper information or maintain professional behaviour. We have directed the airlines to resolve the issue and increase their staff. Additional floor managers of all airlines have been deputed to take care of flyers in different areas of the airport during peak hours,” he said.
