Center The government has taken a tough stand on telecom service providers, strengthening customer security. Telecom companies that fail to control spam calls or spam messages will be fined Rs 50,000. A decision has been given to impose a fine of up to Rs 10 lakh. The Telecom Regulatory Authority of India (TRAI) has amended Telecom Commercial Communication Customer Preference Regulations (TCCCPR), 2018. It aims to prevent misuse of telecom resources and establish transparent commercial communication ecosystems for consumers.
Instructions to identify spam calls
TRAI ordered telecom companies that telecom companies should identify spam calls in real time. For this, check the pattern of calls or messages. Check the frequent incoming calls, calls in a short time and ratio of incoming-outgoing call etc. If a company is unable to give appropriate information about spam calls. And if he fails to control it, he was Rs. Will have to pay Two lakhs, second time Rs. A fine of Rs five lakh will be imposed on repeated mistakes. The new rule will be implemented within 30 to 60 days.
You can report spam calls.
All telecom companies will have to provide an easy option to file a complaint of spam calls on their app and portal. Customers can also register their complaints through email. The deadline for filing the complaint has also been extended from three days to seven days. So that customers can easily file a complaint without blocking them against spam messages or calls sent by unregistered sectors.
Tawai on publicity messages
No promotional company will be able to seek consent from customers 90 days ago who does not want commercial messages. Telecom companies will have to give the option to closure publicity messages to customers. Apart from this, action was taken only after 10 complaints were filed against any registered or unregistered sender against spam calls in the last seven days. Now he has been allowed to take action even if five complaints are registered within 10 days. This amendment will allow rapid control over spamors.
