A passenger on a Bangalore-Delhi IndiGo flight slammed the services of the airline and termed his journey turned into a “Nightmare” after the cabin crew delayed in serving his meal to him. He revealed he was pre-diabetic and the health condition necessitated him to consume food on time. As this incident was shared in an X post, many netizens reacted to it and shared their experiences.
All you need to know
Dr Suvrankar Datta, a former radiologist at AIIMS Delhi, received many replies from people after he posted on X narrating his ordeal from his air travel to Delhi. Netizens shared similar experiences they encountered during their flights after reading about what Datta recently faced.
‘Ignored’ for 30 minutes
In Datta’s post, he stated that the cabin crew didn’t give him his pre-booked meal on time and only did so when the flight was almost about to land. He mentioned that he tried to alert the staffers by turning on the call button light above his seat, but only to be ignored for a long while. He wrote that his call light was left unattended for 30 minutes and he was served only at the end of the flight journey.
Netizens react
“I had faced the exact problem once, but IndiGo flight attendants were straightforward that the sandwich couldn’t be delivered. So, they gave me other options. I picked chicken noodles and assorted nuts with a drink. The attendants shouldn’t have given you the false promise”, an X user named ‘Zee’ replied.
“Sad to hear this!! I had an equally frustrating experience onboard @IndiGo6E flight to Singapore. They served one sandwich in Bangalore and for next 5 hours there was nothing. Unfortunately that flight was diverted to KL due to an issue at Singapore which caused a delay of 4 hours. However Indigo crew remained indifferent, forget food they did not even serve water”, said another user identified as Ravi N Chandra.
These replies took a dig at the unsatisfactory services provided by the airline, which Datta refers to as “negligence and unprofessionalism”.
Another user said it’s the “Same with Air India”.
IndiGo responds after post goes viral
However, as Datta’s post went viral on the social media platform and started attracting many comments from other flyers, the airline company addressed the issue.
IndiGo responded to the pre-diabetic man and wrote, “Dr Datta, thank you for taking the time to speak with us and allowing us to address the matter. We sincerely apologise for the delay in serving your pre-booked meal and the inconvenience this caused”.”Please be assured that we take your feedback seriously and have taken the necessary steps to prevent a recurrence”, the reply read further.
