59% Of Online Complaints Against E-Challans Rejected In Mumbai, Reveals RTI Data

A startling 59% of online complaints against e-challans issued by the Mumbai Traffic Police have been rejected, according to data revealed through a Right to Information (RTI) application filed by activist Anil Galgali. The revelation raises concerns about the transparency and fairness of the current digital traffic enforcement system.

Between January 1, 2024, and February 28, 2025, the Mumbai Traffic Police collected a staggering Rs 556.42 crore in fines through the ‘One State One Challan’ digital portal. Over this 14 -month period, the portal received 1,81,613 complaints challenging e- challans issued to motorists. Of these, 1,07,850 complaints were dismissed—an indication that nearly six out of every ten complaints did not meet the criteria for relief.

Galgali, a noted RTI activist, sought details of how complaints were handled. In response, the traffic department confirmed that all online objections are initially examined at the Multimedia Cell at Traffic Headquarters in Worli. Officials assess submitted images and evidence to determine the validity of the challan. If the evidence is inconclusive, the matter is referred to the relevant traffic division or police station for further verification before a final decision is made.

However, the RTI reply also highlighted a key limitation: the portal currently does not categorize complaints based on the type of vehicle involved. This gap in data makes it challenging to evaluate patterns or trends in enforcement across two-wheelers, four-wheelers, goods vehicles, and others.

“This system must be more transparent,” Galgali said. “Citizens deserve a fair and adequate opportunity to contest their challans. Every complaint should undergo objective and detailed scrutiny. That’s not just ideal—it’s essential.”